Sarah Jane Kitchens Ltd is proud to offer Guarantees on our range of products, These Guarantees are in addition to your statutory rights and are subject to the terms and conditions detailed below.
Units, Doors & Drawer Fronts
The confidence in our product is shown through our commitment to you the customer. We are pleased to offer a 6 year guarantee on our kitchens which allows you peace of mind and assurance that you’re buying into a superior quality kitchen.
Sarah Jane Kitchens offers a comprehensive guarantee on its Bespoke Kitchen units. These units, along with their hinges and drawer runners, are guaranteed for a period of 6 years. Additionally, the doors and drawer fronts of the units are also guaranteed for 6 years.
Kitchen Care & Aftercare
Customers are advised to consult our Kitchen Care & Aftercare section for complete care instructions.
Appliances
All appliances come with the manufacturer’s standard warranties, and some brands offer the option to extend the warranties. Where extended warranties are offered by the product manufacturer, it is the sole responsibility of the customer to complete and submit any required warranty registration within the specified timeframe. Failure to do so may result in the extended warranty becoming invalid.
Worktops Surfaces
In the rare event of problems, you’ll be reassured to know that from the date the installation is complete and signed off, Sarah Jane Kitchens automatically guarantees the registered owner of the installed worksurface against manufacturing defects for a period of up to 10 years. You will appreciate that we must set limits on the extent of the Guarantee we can give so it is important that you read and understand the terms of the Guarantee which are set out in this link.
Guarantee Duration
This Guarantee is for a period of up to ten (10) years from the date of purchase.
Guarantee
Sarah Jane Kitchens guarantees that the Goods will be free from manufacturing defects and that, if manufacturing defects are proven to exist, the goods will be replaced or repaired. The Guarantee may not be assigned or transferred to another person. Many of the products used in our worksurfaces are natural and will, therefore, have variations which are to be expected in products of this type.
The Guarantee covers you for any material defects or structure of your quartz, solid surface, granite, marble or timber worksurfaces manufactured and supplied to you but will only apply to goods installed in the UK or Northern Ireland. Also please note that the workmanship of any installation carried out by our own fitting teams will be of a high standard and fit for the purpose.
Subject to paragraph 5 below, we will repair or replace in part or whole, or offer you the appropriate value in cash any component which we consider to be defective and for which under our Guarantee is justified in our reasonable opinion.
If materials become obsolete or are no longer available or if the repairs are no longer viable, we reserve the right to replace the worksurface wholly or in part with the nearest comparable product or cash value.
Exclusions
Sarah Jane Kitchens will Not be responsible for the following:
- Any indirect or consequential costs or damages arising from any defects with the exception of death or personal injury arising from our negligence. Any costs associated with unauthorised work undertaken to rectify any problems.
- Problems arising with the fitting of timber worksurfaces in damp or unheated buildings.
- Problems arising from the fitting and sealing of sinks either pre or post installation. Any guarantee claim in respect of manufactured sink points after one year of installation.
- Any claim arising wholly or in part from use of the worksurface for any purpose for which it is not intended. Failure of any worksurface joint after one year of installation.
- Any use other than as domestic worksurface.
- Problems arising from the installation of worksurface materials by third-party contractors other than those employed by Sarah Jane Kitchens.
- Any Guarantee claim arising wholly or in part from failure to observe the care and maintenance provisions provided with the worksurface or from other misuse of the worksurface outdoors.
- Any claim arising from natural colour variances, natural splits, shakes and small fissures.
- Any Guarantee claim arising wholly or in part from any indirect damage or form of damage caused by interaction with any product or other cause beyond Sarah Jane Kitchens control.
- Any Guarantee claim in respect of any matter which would have been apparent at installation but which has not been brought to Sarah Jane Kitchens attention within 7 days of installation or within 30 days of the fault becoming apparent.
- Acts of God.
Care and Maintenance
Your worksurface came with detailed care and maintenance guidance. This guidance must be adhered to in order for any Guarantee claim to be valid. Any abuse or lack of proper maintenance of the worksurface will invalidate the Guarantee.
Product Guarantee Terms and Conditions
Each Guarantee starts from the date of original purchase for the period stated. Sarah Jane Kitchens Ltd obligations under the Guarantees are limited to repair, replacement on an exchange basis, or the issue of a refund of the costs of the goods or those parts of the goods which are defective (at Sarah Jane Kitchens Ltd’ sole discretion). The Guarantees do not exclude or limit your statutory rights.
Important notes
The Guaranteed Product must be correctly installed, located and used in accordance with any manufacturer’s instructions provided or made available with the product.
The Guarantees only apply to products that have been installed in a residential home within the UK (England, Wales, Scotland and Northern Ireland) & the Isle of Man and does not apply to commercial use or use in a commercial property unless otherwise stated within the product information.
In addition, the Guarantees do not cover:
- Replacement of any accessories and/or consumable items;
- Damage or repairs required as a direct or indirect result of:
- Wilful damage, negligence, accidental damage, misuse of a product;
- Alterations or repairs made by a third party;
- Failure to store or use the Guaranteed Product properly and in accordance with Sarah Jane Kitchens Ltd or manufacturer instructions;
- Swelling due to excessive moisture or other neglect;
- Improper storage following delivery, rot and/or infestation following delivery, leaks (or similar incidents);
- Damaged or repairs caused by faulty or incomplete installation and/or repairs by an unauthorised person;
- Damage caused by events outside Sarah Jane Kitchens Ltd’ control, including but not limited to household fires, explosion, contact with corrosive matter, extreme weather conditions, flood or vandalism;
- Damage caused as a result of fair wear and tear; and/or
- Damage caused or contributed to by pets, insects or other animals.
Any repaired, exchanged or replacement products will be guaranteed on the terms of this Guarantee for the unexpired portion of the guarantee period only and subject to these same terms and conditions
Discover Our Kitchens, Bedrooms & Living Spaces
Discover how our team brings each space to life with care, detail, and timeless design.
Kitchens Gallery – Beautiful, functional spaces designed around your lifestyle
Bedrooms Gallery – Elegant, restful retreats tailored to your taste
Living Spaces Gallery – Versatile, stylish designs for modern living
